Shipping and Returns

Shipping fees

Crea Srl, in order to make a safe and quick delivery of your orders, will choose the best partner available for your destination. The goods will be properly packed to ensure the receipt of your purchases perfectly intact. During the confirmation phase you will have the opportunity to change the destination address of the products. For clarity, the cost of transportation is calculated as follows: Deliveries within Italy: €12.90 Fixed Fee | Deliveries outside Italy: €17.90 Fixed Fee. During the check-out process, you will be offered the opportunity to estimate the transportation cost. Please check for any additional costs imposed by the destination country, such as customs fees, etc.

Consumer Protection, Right of Withdrawal and Guarantees

The quality of our products ranks at the top of their respective categories, and the storage and shipping methods are designed to ensure their preservation over time. That said, all our products are still covered by warranty for any defect or vice inherent in the product itself, to be reported by e-mail within 10 days of delivery. In this case, we will replace the product at our expense. All our customers enjoy the right, exercisable without penalty, to withdraw from the contract in accordance with the provision of art. 5 of Legislative Decree 22 May 1999, n. 185; this allows you to return the product, subject to notice within 10 days of receipt of the same by e-mail obtaining replacement with another product or a refund of the amount paid. The only charges you will be required to pay will be shipping charges. The right of withdrawal applies only to goods undamaged at the time of return and cannot be exercised for products that by their nature cannot be returned or are likely to alter or deteriorate rapidly.

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