Please check the Conditions concerning our website browsing, payment and forwarding methods and the warranties offered by Crea Srl.
Whenever you desire any particular kind of advice, or if you have not found any proper answer to your question in the following pages, do not worry: our Customer Service is always at your complete disposal and ready to give you a prompt answer for everything which could appear a little vague. You simply need to send an e-mail and, as soon as possible, you will receive an e-mail or a telephone call, you name it. Please be informed that, using our services, also means your acceptance of our Privacy Policy.
Registration
The registered customers can enjoy different and interesting advantages.They can keep their shopping cart in memory even when the computer used is not the usual one, making the purchase possible during the whole day. Moreover while purchasing the customer does not need to type in her/his data again which appear automatically on the screen after being registered.
Finally the registered users will take advantage of periodical promotions by Crea Srl and will be automatically subscribed to the newsletter. To cancel the subscription, please update you account profile.
Choice of Products
The articles our shop offers are grouped into categories that are immediately displayed on the home page in order to ease your selection. As an alternative a search engine is at your complete disposal to visualize, for example, all the sorts of oil
For every single product the customer finds a picture, a brief description and the purchase price inclusive of V.A.T.. Simply clicking on the image of the product, a much more detailed description and a bigger picture will appear on the screen.
When the customer types in the desired quantity and clicks on “add to the shopping cart” the product will be put into the cart, and at that point it will be possible to go on with the shopping.
Attention: on rare occasions (i.e.particularly rare wines) it is possible that some among the selected articles are not available, probably because they are sold out or being re-ordered.In these situations the order (and the charge on the credit card) will be suspended and our Customer Service will get in touch with you as soon as possible showing you all the possible solutions. In case none of the possibilities quoted by our operator suit you, we will proceed to annul the order. There is no need saying that all our products are covered by our warranties.
Your Shopping Cart
Exactly as it happens in the real life, the-from-you-selected articles are put into the cart of the virtual shopping showing all the types and numbers of the products you have chosen and the total amount as well. The currency used is always EURO. The customer is always free to remove all the articles he/she is not interested in anymore and to increase or decrease the number of the single items. If the key “modify” is clicked the value of the shopping cart will be calculated automatically. You can also click on the key “cancel” in order to remove the article. When the content matches up to your requirements, you can click on “order confirmation” allowing you to visualize the overall summing up.
You will have the chance to modify the delivery address (within the national borders). Even the quantity of the articles can be changed at this stage. As soon as you push the key “purchase” you will confirm the order. An e-mail of confirmation will be sent to your address and a summing screen will be visualized; Now the only thing you have to wait for is the delivery of the ordered goods.
Shipping Costs
Crea Srl, in order to carry out a safe and quick delivery of your orders, will choose the best partner available for your destination. Goods will be properly packaged to ensure you that you will receive your purchases perfectly intact. During the confirmation phase you will have the chance to change the destination address of the products. For further clarity the freight charge is calculated as follows: Deliveries in Italy: € 9,90 Fixed Rate | Deliveries Outside Italy: € 14,90 Fixed Rate. During the check-out process, you will be offered the opportunity to estimate the cost of transport. Please check for any additional costs imposed by the destination country, such as customs fees, etc.
Consumers Protection, Withdrawal Right and Warranties
The quality of our products is considered at the top of their categories and the storage and forwarding methods have been created so as to guarantee the preservation of the article over the time. Once stated all this, we would want to inform you that all our products are always covered by warranties against faults and defects with regard to the product itself that in case must be signaled by e-mail within 10 days from the delivery. On those regrettable occasions, it will be our task to replace the products at our expenses. All our customers enjoy the right of backing out of the contract (exercisable without any penalty) in compliance with the art. 5 of the Legislative Decree of 22nd of May, 1999, n. 185. This allows the replacement of the product after a communication by e-mail within 10 days from the goods delivery. Venturelli can replace the articles with other ones or refund the sum of money already paid. The customer will be only asked to bear the forwarding charges. The above-cited Withdrawal Right is applied only to products which are intact at the moment of restitution while it can not be applied to products that can not be sent back, that can risk some sort of alteration;, or that can deteriorate easily and quickly.
Make a Gift
What is more amazing than share the delicacies by Venturelli with your friends and business partners? Nothing has never been so simple! You just need to indicate the name of the desired person and the address to which you want the goods to be delivered (the address will be of course different from the one written on the invoice). You could choose to give a bottle of rare wine as a present, which will be delivered in a prestigious wooden box, you can present an elegant hamper full of delicacies, or you can choose from any of the products from Venturelli’s assortment.
Payment Terms
Crea Srl accepts the more widespread credit cards such as: Visa, Cartasì, Mastercard, American Express and Diners. It is also possible to pay by cash on delivery.
Payment by credit card: protected, fast and secure transactions thanks to Pay-Pal. Please be informed that your Credit Card data are never kept in our records. The payment process is completely managed by Pay-Pal assuring that you sensible data are always safe.
Furthermore, to complete the payment process with Pay-Pal you don’t even need a Pay-Pal account (though if you have one, you are most welcome to use it); your Credit Card will be enough for an easy, fast and secure transaction.
Cash on delivery: the total amount of the purchase will be paid to the courier at the moment of the delivery
All your purchases are covered by the official Guarantee of Crea Srl.
